REFUND POLICY

Last updated on August 21, 2023

Thank you for choosing us. We trust that you’re delighted with your purchase. However, if, for any reason, you find yourself less than satisfied, you have the option to return the item for a complete refund or an exchange. Please find more details about our return policy below.

RETURNS

All returns must bear a postmark no later than thirty (30) days from the date of purchase. Please ensure that any returned items are in pristine, unused condition, with all original tags and labels intact.

RETURN PROCESS

To initiate a return, kindly reach out to our customer service via email at sa***@de*********************.uk to acquire a Return Merchandise Authorization (RMA) number. Once you’ve obtained the RMA number, securely place the item back in its original packaging and send your return to the address provided below:

Devine Funeral Stationery
Attn: Returns
RMA #ordernumber
Birch House Business Centre
Hen Lon Parcwr
Ruthin, LL15 1NA
United Kingdom

Please be aware that you will be responsible for covering the cost of return shipping. We strongly recommend opting for a traceable shipping method to ensure the safe arrival of your return.

REFUNDS

Upon receiving your returned item and assessing its condition, we will proceed with processing your return or exchange. Kindly allow a minimum of seven (7) days from the moment we receive your item for this process to be completed. An email notification will be sent to you once your return has been successfully processed.

EXCEPTIONS

Should you encounter a defective or damaged product, please reach out to us using the contact details provided below to facilitate a refund or exchange.

QUERIES

Should any inquiries regarding our return policy arise, please don’t hesitate to get in touch:

Phone: 01824 562 011
Email: sa***@de*********************.uk